Privacy Policy

This Privacy Policy explains how IFEX Indonesia, along with its host, PT Dyandra Promosindo, including its subsidiaries and affiliated companies (“We”, “Us”, “Our”, “IFEX” or “Dyandra”) collect, use, process, disclose, transfer, and protect personal data, through our IFEX Hospitality website https://ifex-hospitality.com/ (the “Site”).

Personal data means any information about you, from which you are identifiable whether directly or indirectly, and from one information or in combination with other information about you — such as your name, address, e-mail address, bank account and credit-card details, financial related information (“Personal Data“).

This Privacy Policy applies to IFEX Hospitality Site users and service providers (“you“, “your“, “yours“). Please take a moment to familiarize yourself with our Privacy Policy, accessible via the headings below and contact us if you have any questions.

• PERSONAL DATA WE COLLECT

1.a. Data Collected Whenever You Use The Site

When you use the Site as a User, We collect Personal Data which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains. Without collecting it, we are not able to provide you with all services you requested on the Site. The Personal Data We directly collect from you, including but not limited to your:

1. full name, 
2. email address, 
3. Identification or passport number, 
4. your booking ID (BID), 
5. details of your bookings (such as hotel name, hotel location and length of stay), 
6. your travel preferences, 

In some cases, we might ask you to share a government-issued document with us. We do this to follow the IFEX Hospitality Terms of Use you agreed to when using our services. It helps Us confirm your identity and handle things like requests, purchases, bookings, and other services You use with Us. This includes things like financial services, refunds, insurance claims, and cancellations.

1.b. Data Automatically Collected from Your Device by Using Our Site

Whenever you use the Site, we will collect Personal Data in the form of technical data regarding your device and device usage such as information about web pages viewed, session duration, the internet device identity (ID) or media access and include:

• Geographic location: we will collect information about your actual location, whether or not you are using the Site, to provide you with the offers in the relevant location as provided in the Site. We may also derive your approximate location from your IP address and GPS and other information provided from your device.
• Log Information: when you are using the Site, we will collect information which we refer to as “log information”. The log information may be collected even though you do not create an account on the Site. This log information may include (but is not limited to) IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using the Site.
• Cookies and similar technologies: we use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your internet usage. We use cookies in certain email notifications we send after a purchase/reservation of goods/services on the Site has been made (e.g. to learn your behaviour and experience in our Site, such as whether the email notification was delivered and opened and whether links within the email were clicked). In addition, we use cookies to give you a better experience using the Site and so the Site will recognize you when you use the Site in the future. Please deactivate the cookies option if you wish us to stop the cookies feature and kindly note that if you deactivate cookies, you may not be able to access all or part of the Site, or to use all or part of the functionality through the Site.

1.c. Third Party Personal Data You Provide to Us

If you share personal information about other people, like adding them as hotel visitors, you must ensure that you have their approval and permission for us to collect, use, disclose, and process their data.

Without your personal information, we may not be able to offer our services to you.

• HOW WE USE YOUR PERSONAL DATA

We process your Personal Data in accordance with this Privacy Policy and the consent you provided to us, or to comply with applicable laws such as: 

• use of Personal Data is necessary to perform a contract with you or Hotel, 
• use of Personal Data is necessary for compliance with legal requirements, and/or
• use of Personal Data is necessary to protect Your vital interest or Our legitimate interest (including but not limited to purposes stated herein).

To provide our services to you and improve your experience on our Site, we may collect, hold, use and disclose your Personal Data for the following reasons and as permitted by the applicable laws:

• identifying you as User or Hotels which include registering, maintaining and managing your account on our Site;
• offering you with travel and lifestyle packages suitable for your preferences; 
• verifying your account, transaction, and/or registration as we may, in our sole discretion necessary before providing services in the Site (if you are a Hotels) or if you are a user, before providing any services from us or Hotels, or any third-party providing services in the Site;
• managing, operating and administering the Site;
• contacting you regarding your use of, and access to the Site and managing the queries and requests submitted by you through the Site;
• customizing your experience when using the Site; 
• measuring and improving your customer experience and satisfaction including managing your rewards points, providing you with direct or personalizing marketing activities, and providing or offering services from us or our Hotel and business partners;
• monitoring and analysing your activities, demographic data, behaviour, search queries, response time for the various services provided in the Site, and any Personal Data you provided to the Site in order to support and improve the performance, user experience, growth, and functions of the Site. We will anonymize your Personal Data (or using other method as required by the applicable laws) before we process it for these purposes;
• detecting and preventing money laundering, terrorism financing, fraud, abusive behaviour, harmful or illegal activity including to comply with the applicable laws, respond to legal requests, and protect our rights; 
• enforcing the provisions of the IFEX Hospitality Terms of Use;
• resolving disputes, collecting outstanding payment and troubleshooting; and
• for any other purposes that we notify you of when we collect the Personal Data.

How we use your Personal Data for marketing activities:

• digital marketing which includes, but is not limited to, social media, display advertising, Search Engine Optimization (SEO), Search Engine Marketing (SEM) and push notification e.g., using open graph techniques, etc.;
• conventional marketing purposes which include, however is not limited to, sending you emails about new products, special offers, surveys and/or other information which we think you may find them interesting;

Please note that you may opt out of receiving marketing materials from us by following the unsubscribe instructions set out in our marketing materials or by contacting us on the contact details set out below and we will respect your wishes. However, please note that:

• we may still send you non-promotional messages or information such as booking details, payment receipts or account information, and 
• the opt out will take into effect within 7 (seven) Business Days after you successfully unsubscribe from the service.

• SHARING OF YOUR PERSONAL DATA

We may share your Personal Data with other companies, organizations and individuals including our subsidiaries and affiliates (each a “Third-Party”) in connection with providing our services to you and to our other customers.

We will notify you if we need to and seek your consent if we need to additionally collect, use or process your Personal Data for other purposes other than expressly stated in this Privacy Policy.

Please note that we will disclose your Personal Data subject to the following conditions:

• Contractual Obligation: You agree, accept and are bound by this Privacy Policy and IFEX Hospitality Terms of Use when using our services available on the Site. Other than the contractual obligations under IFEX Hospitality Terms of Use, we will apply other legal basis or your consent to disclose and process your Personal Data.
• Consent: We will only share your Personal Data with the Third-Parties when we have your consent to do so.
• For Legal Reasons: We may also, in our absolute discretion, share your Personal Data with Third-Parties (including government agencies, law enforcement, and lawyers and other advisers) if we consider this is necessary to: i) comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, our reputation and our property.

• CONSENT

By accepting this Privacy Policy, you acknowledge that you have read this Privacy Policy and the IFEX Hospitality Terms of Use and understand their content and consequences, and you agree and give consent to us for the collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that the Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, IFEX may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site, and/or advances in technology. If we make revisions that change the way we collect or use your Personal Data:

• we will notify you of any such amendments by means of a general notice published on the Site, or otherwise to your e-mail address set out in your account,
• those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy, and
• your continued use of the Site, communications with us, or access to and use of the services following any amendments to this Privacy Policy will constitute your acceptance of this Privacy Policy and all its amendments.

Where we have obtained your consent for any collecting, use, or disclosure as indicated above, you may withdraw your consent to our collection, use, or disclosure of your Personal Data by submitting a request at our contact details listed below. Upon your request, we will promptly cease to collect, use, or disclose your Personal Data, unless required by law or if we have legitimate business or legal purposes for collecting, using, or disclosing such Personal Data.

Depending on the circumstances and the nature of which you are withdrawing, please note that by withdrawing your consent to our collection, use, or disclosure of your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.

• PROTECTION OF YOUR PERSONAL DATA

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical, and organizational procedures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. It is important to remember that even though we have several safeguards in place to protect your information, nothing within the internet is 100% secured and we cannot guarantee the safety of your Personal Data. If we are subject to a data breach that relates to your Personal Data, to the extent required by applicable law, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such data breach and will work to protect against the misuse of your Personal Data. 

• LINKS TO OTHER WEBSITES

The Site may contain links to other websites. You should note that we do not have any control over such other websites. Please note that we are not responsible for the privacy policy or practices of such other websites and advise you to read the privacy policy of each website you visit which collects any of your Personal Data.

• COMPLAINTS

If you have a complaint regarding the treatment of your Personal Data by us, please contact us at our Contact Details listed below. We will treat your complaint in a confidential manner. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved. If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant regulatory authority. Any Personal Data that we collect while processing or resolving your complaint will be used solely for that purpose.

• OUR CONTACT DETAILS

If you have questions about IFEX’s Privacy Policy or privacy practices, would like to contact our team, or would like to submit a complaint, you can contact us at ____________ or call IFEX’s Customer Service number for your country or region. You can also ask us questions about how to submit a privacy complaint and we will be pleased to help.